Train your AI agent in an afternoon. These are the fifteen questions customers ask most, grouped by topic, with answers you just fill in. Paste them into sem.chat as your knowledge base and your agent starts answering on day one.
Copy the whole template, or grab a single block below.
SupportQ: How long does shipping take? A: Orders ship in [X] days and arrive in [Y] days. You will get tracking by email.
Q: How much is shipping? A: [Free over an amount / a flat fee]. You will see the exact cost at checkout.
Q: Do you ship to [country/region]? A: [Yes, in X days / Not yet, but we are working on it].
Q: What is your return policy? A: You can return any item within [30] days for a full refund, no questions asked.
Q: How do I start a return? A: Reply here with your order number and I will email you a prepaid label.
Q: When will I get my refund? A: Within [5 to 10] business days of us receiving the item.
When to use: Where is it, how long, how much.
Q: How long does shipping take? A: Orders ship in [X] days and arrive in [Y] days. You will get tracking by email.
Q: How much is shipping? A: [Free over an amount / a flat fee]. You will see the exact cost at checkout.
Q: Do you ship to [country/region]? A: [Yes, in X days / Not yet, but we are working on it].
When to use: The questions that drive the most tickets.
Q: What is your return policy? A: You can return any item within [30] days for a full refund, no questions asked.
Q: How do I start a return? A: Reply here with your order number and I will email you a prepaid label.
Q: When will I get my refund? A: Within [5 to 10] business days of us receiving the item.
When to use: Logins, plans, and payments.
Q: How do I reset my password? A: Use the reset link here: [link], or tell me your email and I will send it.
Q: Can I change my plan? A: Yes, anytime. Upgrades are instant and prorated; downgrades start next cycle. (Edit to match your billing.)
Q: What payment methods do you accept? A: [Cards, PayPal, Apple Pay].
When to use: Help people get value fast.
Q: How do I get started? A: Three quick steps: [step], [step], [step]. Here is a short guide: [link].
Q: Does it work with [tool]? A: [Yes, here is how / Not yet, but here is an alternative].
Q: Do you offer a free trial? A: [Yes, X days, no card needed]. (Edit if you offer a free plan instead.)
When to use: When and how to reach a human.
Q: What are your hours? A: We are here [days and hours, timezone]. I can help anytime, day or night.
Q: How do I talk to a person? A: Just ask, and I will connect you to the team with our whole chat attached.
Q: Where are you based? A: [Location].
Replace the [highlighted fields] with your own details. Free to use.
Paste these Q&As into sem.chat as your knowledge base and your agent starts deflecting repeat questions from day one.
Fill in every bracket with your real answer; keep each one to two or three short sentences.
Pull your five most common tickets and make sure each has a clear answer here.
Paste the finished Q&As into sem.chat as your knowledge base.
Each week, add any new question the agent could not answer, so your knowledge base keeps growing.
Everything you need to put this template to work.
(Support)Five ready-to-send replies for the questions your team answers every day, written to sound human.
Support(Support)Clear rules for when the AI should hand a conversation to a person, with the exact messages to use.
Support(Support)A fill-in guide that defines your AI agent's name, personality, tone, and boundaries so every reply sounds like your brand.
SupportPaste these Q&As into sem.chat and your agent starts deflecting repeat questions today.