Chatbot Welcome Message Templates

Six free chatbot welcome message templates by page and intent, from homepage to pricing and support, that greet visitors and start the right conversation. Use the variants as-is, edit the placeholders, or download the editable Word doc.

Format
Editable Word .docx
Length
6 variants · copy-paste
Price
100% free
Setup
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Homepage greeting

Welcome message

Hi, welcome to company name. I can help you find what you need in a few seconds. What brings you in today?

Quick replies to offer

  • quick reply one
  • quick reply two
  • Just browsing

Why it works

It names who is greeting, offers help, and gives one clear next step, all in under 30 words. Quick-reply buttons get roughly three times the completion of open text, because tapping is easier than typing.

Tip

Keep it to two or three quick replies so the choice stays simple, and tailor them to product or service.

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6 ready-to-use variants

1. Homepage greeting2. Pricing-page greeting3. Support and help greeting4. Ecommerce and product greeting5. Returning-visitor greeting6. Proactive lead-gen greeting
1

Homepage greeting

When to use: Use this as the default greeting on your main pages.

Welcome message

Hi, welcome to company name. I can help you find what you need in a few seconds. What brings you in today?

Quick replies to offer

  • quick reply one
  • quick reply two
  • Just browsing

Why it works

It names who is greeting, offers help, and gives one clear next step, all in under 30 words. Quick-reply buttons get roughly three times the completion of open text, because tapping is easier than typing.

Tip

Keep it to two or three quick replies so the choice stays simple, and tailor them to product or service.

2

Pricing-page greeting

When to use: Use this on pricing or plans pages, where visitors are close to deciding.

Welcome message

Comparing plans? I can help you find the right fit for your team size and goals in about a minute.

Quick replies to offer

  • quick reply one
  • quick reply two
  • Talk to a human

Why it works

Visitors on a pricing page are high intent and much more likely to convert, so a helpful, specific greeting here beats a generic one. It focuses on the decision they came to make about product or service at company name.

Tip

Route Talk to a human straight to sales during working hours.

3

Support and help greeting

When to use: Use this on support, help, or contact pages.

Welcome message

Hi, I am here to help. Tell me what is going on and I will get you an answer or the right person fast.

Quick replies to offer

  • quick reply one
  • quick reply two
  • Something else

Why it works

People who open chat on a help page usually have a specific problem, so leading with reassurance and clear routing gets them unstuck faster. It keeps company name support feeling human even when a bot answers first, whatever the product or service.

Tip

Make sure every path can reach a human if the bot cannot resolve it.

4

Ecommerce and product greeting

When to use: Use this on product and category pages, to help shoppers decide.

Welcome message

Hey there, welcome to company name. Want help finding the right pick, or have a question about this one?

Quick replies to offer

  • quick reply one
  • quick reply two
  • offer

Why it works

A value-focused greeting like this lifts engagement well above a generic hello, because it offers to solve the exact thing a shopper is unsure about. Offering a small incentive with offer can nudge a hesitant buyer.

Tip

Trigger it after a few seconds of browsing, not the instant the page loads.

5

Returning-visitor greeting

When to use: Use this when you can detect a returning visitor, to pick up where they left off.

Welcome message

Welcome back to company name. Want to pick up where you left off, or is there something new I can help with today?

Quick replies to offer

  • quick reply one
  • quick reply two
  • Start fresh

Why it works

Recognizing a returning visitor makes the experience feel personal, which lifts engagement. If you know visitor name, using it warms the greeting further, as personalization consistently improves response rates.

Tip

Only personalize with data you actually have. A wrong name is worse than none.

6

Proactive lead-gen greeting

When to use: Use this as a triggered message on high-intent pages to offer something of value.

Welcome message

Since you are checking this out, want a quick hand? I can share offer that most people here find useful.

Quick replies to offer

  • Yes, send it
  • quick reply one
  • quick reply two

Why it works

A proactive prompt can lift engagement by around 30 percent, but only when it fires on real intent, like time on a key page. Leading with offer gives the visitor a reason to say yes, which is how company name turns a browser into a lead.

Tip

Trigger after 20 to 30 seconds on a high-intent page, and never repeat it to the same visitor.

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How to use this template

  1. 1

    Pick the closest variant. Choose based on the situation, not only the channel.

  2. 2

    Replace every placeholder. If you cannot fill a field, ask one clarifying question first.

  3. 3

    Save the final version into sem.chat, your CRM, or your help desk so the team stays consistent.

  4. 4

    Review results weekly. Drop variants that create confusion and improve the ones that work.

Frequently asked questions

Can I use these templates commercially?
Yes. Copy, edit, and use them in your business, client work, CRM, help desk, or sem.chat workspace.
Why are there six variants?
One generic template rarely fits every situation. Six variants give your team practical choices without a messy library.
Should I paste these into sem.chat?
Yes. Save the best variants as canned replies, knowledge base entries, routing rules, or CRM notes so your AI agent and team stay consistent.
What makes a good chatbot welcome message?
It identifies the bot, offers value, and gives one clear next step, all in under 30 words. Value-focused greetings can lift engagement by around 40 percent (LiveChatAI).
Should I add quick-reply buttons?
Yes. Tappable quick replies get roughly three times the completion of open text fields, because choosing is easier than typing.
When should a proactive chat message appear?
Trigger it on real intent, like 20 to 30 seconds on a high-intent page, not the instant the page loads. A well-timed proactive prompt can lift engagement by around 30 percent (ProProfs).
Should the welcome message differ by page?
Yes. A pricing-page visitor is closer to deciding than a blog reader, so tailor the greeting to the page and intent.
Are these chatbot welcome messages free?
Yes. Copy them, edit the placeholders, or download the Word doc, and use them in sem.chat or any chat tool with no signup.

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