The five replies your team sends every day, written to sound human, not robotic. Drop in the customer's details and send, or paste them into sem.chat as canned responses.
Copy the whole template, or grab a single block below.
When to use: Send when a customer wants their money back and you are approving it.
Hi [First name], thanks for reaching out, and I am sorry the [product] did not work out.
I have started your refund of [amount] to your original payment method; it usually lands within 5 to 10 business days. You will get an email confirmation shortly.
Is there anything else I can help with?
When to use: Use when an order is running late and you want to get ahead of it.
Hi [First name], thanks for your patience. Your order [#order] is running about [X days] behind because of [reason].
The new estimated delivery is [date], and here is your live tracking link: [link]. As an apology, I have added [discount or credit] to your account.
When to use: Reply when the item a customer wants is not available right now.
Hi [First name], great choice on the [product]. It is currently out of stock, but the next batch arrives around [date].
Want me to reserve one and notify you the moment it is back? No charge until it ships.
When to use: Walk a customer through using a feature in a few quick steps.
Hi [First name], happy to help you set up [feature]. Here are three quick steps: 1) [step], 2) [step], 3) [step].
Here is a short guide too: [link]. Tell me where you get stuck and I will walk you through it.
When to use: Calm an upset customer and show them you are on it.
Hi [First name], I completely understand the frustration, and I am sorry this has taken so long. You are right to expect better.
Here is what I am doing right now: [action]. I will personally follow up by [time] with an update.
Thank you for giving us the chance to make it right.
Replace the [highlighted fields] with your own details. Free to use.
Load these replies into sem.chat and your support agent answers refunds, delays, and how-tos instantly, in your brand voice, 24/7.
Pick the reply that matches the situation and paste it into your help desk.
Replace every [highlighted field] with the customer's real details.
Read it once out loud: cut anything that sounds canned, keep it warm and specific.
Save your favorites into sem.chat as canned replies so the whole team stays consistent.
Everything you need to put this template to work.
(Support)Clear rules for when the AI should hand a conversation to a person, with the exact messages to use.
Support(AI Agents)A 24/7 support agent for online stores: orders, returns, shipping, and sizing, plus cart recovery.
AI Agents(AI Agents)A support agent for software products that handles onboarding, billing, and feature questions, and escalates the rest.
AI AgentsDrop it into sem.chat, train it on your business, and go live the same day. Free to start, no credit card.