The hook
When to use: Use it at the start of a tour, trial, or consult the prospect already showed up for.
Script
Good to finally sit down, first name -- I am your name at studio, and before we walk the floor I want to talk about why you came in.
You told us you are here because of goal. Hold onto that, because everything I show you today only matters if it moves you toward it. A membership is not the point; goal is the point, and I want to be honest with you about whether we can get you there.
The turn
I am not going to pitch you a plan in the next ten minutes. What I would like is to understand where you are starting, what has tripped you up before, and then show you exactly how people who came in like you actually got there. Then you decide.
If they are short on time
If you only have a few minutes today, let me show you the one thing most people get wrong at the start, and we book a proper time to finish the tour.
Why it works
Someone taking a tour has already been sold hard by another gym that led with the joining fee and a wall of equipment. Leading with the goal in their own words -- the reason they walked in -- cuts through that, because a person can picture the life they want and cannot picture a rate card. Deferring the pitch removes the guard that goes up the moment a salesperson starts closing, and it signals you care whether they succeed, not just whether they sign.