Recruiting Live Chat Script Templates

Opener

Hi, I'm agent name at agency name. I saw you were looking at role title, so I wanted to say hello and offer to answer anything about it.

If they reply

• Good timing on your part. I can tell you about the day-to-day, the team you would join, and what the client is really looking for.
• Is location a comfortable commute for you, or would you be open to relocating for the right position?

Move it forward

• If it looks like a genuine fit, I can walk you through how to apply or simply set up a quick chat instead.
• Would you like me to next step while the role is still open and taking applications?

Personalize

Mention role title and location in the opener so it reads as helpful rather than a generic pop-up, and always use your own first name.

Opener

Great question about role title. I'm agent name, and I work directly with the hiring client on this one, so I can give you the real detail rather than guesswork.

Share the facts

• The band on this position is salary range, and where you land within it depends on your experience and the shift pattern.
• The client is quite firm on key requirement, so it genuinely helps to know whether you have that before we go any further.

Check the fit

• Tell me a little about your recent background and I will be honest with you about whether it lines up well.
• If it does line up, the next move is usually a short call rather than a long application form.

Next step

Would you like me to next step and send over the full spec for role title so you can read it properly?

Personalize

Lead with the honest salary range and the real key requirement so that nobody ends up wasting time on a clear mismatch.

Opener

Hi candidate name, I'm agent name. Let me find out exactly where your application for role title has got to for you.

Locate it

• Do you have a reference number from your confirmation email? It helps me pull up the right record much more quickly.
• If you cannot find it, your name and the role are usually more than enough for me to track everything down.

Give a clear update

• Right now your application is sitting with the shortlisting team, and you should expect to hear from us by update date.
• I would much rather give you a real date than a vague maybe, so I will flag it straight away if that ever slips.

Next step

If you like, I can next step and drop you a note the moment there is any news at all on role title.

Personalize

Use candidate name and commit to a firm update date so that the person never once feels ignored or forgotten.

Opener

You look like a strong match for role title, so let us talk properly. I'm agent name, and a quick call is honestly the fastest next step for both of us.

Offer times

• I have time option one or time option two free at the moment; the call itself only takes about call length.
• If neither of those works for you, just give me a window that does and I will make it fit around you.

Prepare them

• I will ask about your recent experience, your notice period, and what you want next, so there is nothing to prepare in advance.
• You are also welcome to grab a slot yourself through booking link if that turns out to be easier for you.

Next step

Reply with a time that suits and I will send a calendar invite along with my direct number.

Personalize

Name a real call length and tie the call back to role title so that it clearly feels worth their time.

Opener

Thanks very much for reaching out. I'm agent name at agency name, and I look after employers who are hiring in your sector.

Understand the need

• Are you looking to fill a single role type, or are you building out a wider team at company name over the coming months?
• Knowing the likely volume and your timeframe helps me tell you honestly what we can realistically deliver for you.

Show the value

• We pre-screen every candidate, so you only ever meet people who genuinely match the brief and are actually available to move.
• I am happy to share a couple of recent examples of similar role type placements if that would be useful to you.

Next step

The best next move is usually a short scoping call; shall I next step with the right consultant on our side?

Personalize

Reference company name and the specific role type so that the employer feels properly understood rather than simply processed.

Opener

Thanks for all the detail. I'm agent name, and the right person to take this forward is recruiter name, who owns role title.

Set expectations

• I will bring recruiter name into the conversation now and pass along everything we have covered together so far.
• They normally reply within about wait time, and I will stay right here on the chat until they are able to join.

Hand over cleanly

• Here is the summary going across to them: your background, the role you are interested in, and the next step you asked for.
• If we happen to lose the connection, recruiter name already has your details and will follow up with you directly.

Next step

Once recruiter name is here, they will confirm the specifics with you and carry everything forward from there.

Personalize

Give a genuinely realistic wait time and name recruiter name rather than putting the candidate through a silent transfer.