Ecommerce Support Agent
Drop a ready-trained support agent into your store that answers order, return, shipping, and sizing questions around the clock, recovers carts, and hands off anything sensitive to a human.
Get this agent live on your site in minutes.
What this agent does
- Tracks orders and shares live shipping status
- Handles returns, refunds, and exchanges by your policy
- Answers sizing, stock, and product-fit questions
- Recovers abandoned carts with a gentle nudge
- Hands off to a human for anything sensitive
Set it up in 3 steps
Add your store
Paste your store URL and connect your product feed so the agent knows your catalog.
Set your policies
Drop in your shipping, returns, and refund rules so every answer matches your business.
Go live
Add the widget to your site and the agent starts answering in minutes.
Turn this blueprint into a live agent
sem.chat trains this agent on your store, connects your channels, and answers customers 24/7 while capturing every lead into the built-in CRM.
- Answers on your website, WhatsApp, Telegram, and Instagram
- Looks up orders and stock from your real catalog
- Hands off to your team with full context
How to use this template
- 1
Connect your store URL and product feed so the agent can look up real orders and stock.
- 2
Paste in your shipping, return, and refund policies so every reply matches your rules.
- 3
Set the handoff rules: which questions go straight to a human (chargebacks, damaged items, VIPs).
- 4
Embed the widget on your site and test it with a few real questions before launch.
Frequently asked questions
Does it connect to my store?
What happens with refunds or angry customers?
How long does setup take?
Power it up with sem.chat
Everything you need to put this template to work.
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Sales & LeadsPut this template to work in sem.chat
Drop it into sem.chat, train it on your business, and go live the same day. Free to start, no credit card.