Upsell & Cross-sell Chat Scripts

Nice pick on the [Main Product]. A lot of people pair it with [Add-on], so it is ready to use right out of the box. Want me to add it for [$XX]?

Quick tip before you check out: the [Main Product] runs through [Consumable] over time. Want to add a [pack/refill] now so you are covered for the first few months?

One thing that goes really well with the [Main Product] is the [Add-on] for [$XX]. Totally optional, just easier to grab it in the same order. Should I add it?

If they say yes: Done, the [Add-on] is in your cart. Anything else before we check out?

If they say no: No problem, leaving it out. You can always add it later if you change your mind.

Good news: the [Item A] you are looking at also comes in a bundle with [Item B] and [Item C]. Bought together it works out cheaper than buying each one separately. Want me to show you the bundle?

If you are setting up [use case], the [Bundle Name] has everything in one go: [Item A], [Item B], and [Item C] for [$XX]. Want me to switch your cart over to the bundle?

Heads up, you have [Item A] in your cart. The [Bundle Name] adds [Item B] and [Item C] for just [$XX] more. Most people grab the bundle for that reason. Want it?

If they want just the one: Totally fine, keeping it to the [Item A]. Easy to add the rest later.

Based on what you mentioned about [need or use case], the [Standard Plan/Model] will do the job. If you also want [key benefit of upgrade], the [Premium Plan/Model] adds that for [$XX] more a month. Want me to compare them side by side?

The main difference: [Standard] covers [feature set], and [Premium] adds [extra feature] plus [extra feature]. For what you are doing, [recommended tier] is usually the better fit. Which way are you leaning?

You can start on [Standard] and move up anytime, so there is no pressure to decide now. Want me to set you up on [Standard] for now?

If they upgrade: Great choice, [Premium] it is. You will get [extra benefit] right away.

If they stay: [Standard] is set. You can upgrade in two clicks whenever you need [extra feature].

Want to add the [Protection Plan] for [$XX]? It covers [what it covers, for example accidental damage and repairs] for [length of time]. Optional, but worth a look for something you will use a lot.

For the [Product], we also offer [Installation/Setup Service] for [$XX] so it is ready to go without the hassle. Want me to add that?

Quick one before checkout: the [Warranty] extends your coverage to [length] and includes [benefit]. Want it on this order, or skip it?

If they ask what it covers: It covers [plain list of what is included] and does not cover [clear exclusion]. Happy to walk through any of that.

If they decline: No worries, leaving the [Plan] off. Your standard [manufacturer warranty/return window] still applies.

Subject: Your [Product] is on the way

Your [Product] just shipped and should arrive [timeframe]. One thing that pairs well with it is [Related Product], if you want it ready when your order lands: [link].

Thanks again for your order. Now that you have the [Product], a lot of customers add [Related Product] next for [benefit]. Want me to pull it up?

Hope you are enjoying the [Product]. When you are ready for [refill/next step], the [Related Product] is here whenever you need it: [link]. No rush.

If they reply interested: Great, want me to add it to a new order, or use the same shipping details as last time?

If they reply not now: All good. I will be here whenever you need [Related Product] or anything else.