Solar Customer Service Email Templates

Subject

Welcome to company name, and to solar!

Email

Hi customer name,

Congratulations on going solar, and thank you for choosing company name. You are about to start saving, and we will guide you through every step.

Here is what happens next:

• We handle the permits and paperwork, mostly behind the scenes.
• Your main contact is rep name.
• Our first step is next step, and we will keep you posted along the way.

Going solar has a few stages, so we will make sure you always know what is happening.

Best,

rep name, company name

Subject

Let us schedule your solar installation

Email

Hi customer name,

Great news, your project is approved and we are ready to schedule installation with company name.

Here is what to expect:

• Installation usually takes one to two days.
• We will confirm a date that works for you.
• The next step is next step to lock in your install.

We will send a reminder and a prep note before the crew arrives. We aim to have you installed by timeframe.

Best,

rep name

Subject

Getting ready for your installation

Email

Hi customer name,

Your solar installation with company name is coming up. A little prep helps the day go smoothly.

Please:

• Clear access to your roof, electrical panel, and attic if applicable.
• Plan for a brief power interruption during the work.
• Have someone 18 or older available at the property.

Our crew will handle the rest. The next step is next step. Questions before then? Just reply.

Best,

rep name, company name

Subject

Your system is live, welcome to clean energy!

Email

Hi customer name,

Exciting news, your solar system from company name is now active and producing power.

Here is how to get the most from it:

• How to view your production in the monitoring app.
• What normal output looks like across seasons.
• The next step: next step to set up your monitoring login.

Watch those savings add up. If your production ever looks off, we monitor it too and will reach out.

Best,

rep name

Subject

Your solar warranty and care

Email

Hi customer name,

Now that your system is running, here is what you need to know about keeping it that way with company name.

The essentials:

• What your warranty covers and for how long.
• The little maintenance solar needs, which is not much.
• How to reach us if you ever have a concern: next step.

Solar is famously low-maintenance, and we stand behind your system. We will also check in periodically to make sure everything is performing.

Best,

rep name, company name

Subject

Loving your solar? Spread the word

Email

Hi customer name,

We hope you are enjoying your new solar system and watching the savings roll in. If company name made the process smooth, we would be grateful for two things.

First, a quick review helps other homeowners find us: next step. Second, if you know a neighbor or friend considering solar, an introduction means a lot, and we treat every referral the way we treated you.

Thank you for being part of the clean-energy shift.

Best,

rep name, company name